Frequently asked questions
Everything you might want to know before you travel. Can’t find it? WhatsApp us — a real person replies.
Booking
Reach out by WhatsApp, phone, or the enquiry form. We’ll design an itinerary, confirm the details with you, then a small deposit secures your booking.
Every package is a starting point. Tell us your pace, budget and interests and your personal trip designer reshapes each day around you.
For peak seasons (tulip season, winter, school holidays) we recommend 2–3 months ahead. Off-peak, a few weeks is usually fine.
Yes — families, offices and friend groups of 6+ can have a private fixed departure created just for them.
Payments
A 25% deposit confirms your booking. The balance is due 15 days before departure.
Pay locally at our Vacoas office or by bank transfer. Every payment is receipted and traceable — we’re GST registered.
Yes. As a registered operator, all funds are documented and your booking is contractually confirmed.
Cancel 30+ days before travel for a full refund minus processing fees. See our full cancellation policy for details.
Travel & visas
Airfare isn’t included in land packages, but we help you find the best routings from Mauritius and coordinate timings with your itinerary.
Yes — we provide full documentation support for Indian and international visas, including invitation letters and confirmations.
Kashmir’s tourist regions are welcoming and well-travelled. Our on-ground team monitors conditions and is with you throughout.
It depends on the season — we send every traveller a tailored packing list once your dates are set.
On the ground
Always. Our representative greets you at the airport and manages every transfer.
Our Kashmir team is on call 24×7 in your timezone. One WhatsApp message and we handle it.
Most packages include daily breakfast and dinner. Your itinerary lists exactly what’s covered each day.
Yes — every hotel and houseboat is inspected by our team before we ever place a guest there.
Still have a question?
Our team answers on WhatsApp within the hour, Monday to Saturday.
