We understand plans change. This policy explains cancellation charges and the refund process.

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Cancellation by you

• 30+ days before departure: full refund, less any non-refundable deposits and processing fees.
• 15–29 days before departure: 50% of the total package cost is retained.
• 7–14 days before departure: 75% of the total package cost is retained.
• Under 7 days / no-show: no refund, as supplier commitments are non-recoverable.

How to cancel

Send a written cancellation request to hello@azeestravels.mu or via WhatsApp. Charges apply from the date we receive it.

Refunds

Approved refunds are processed within 14 working days to your original payment method. Third-party charges (airline, visa, insurance) follow their own providers’ policies.

Cancellation by us

In the rare event we must cancel, you will be offered a full refund or an alternative departure of equal value.

Insurance

We strongly recommend comprehensive travel insurance covering cancellation, medical and trip interruption.